Rocky Mountains Distributing service department will provide you with plus-1 customer service every time. We strive to meet our customers’ needs to help them and their operation succeed. Rocky Mountains Distributing makes service requests via phone, email, and through our website. Although, the best way to reach us is via phone. When placing a service request, our service team will do our best to make the phone call quick and easy as we all work in a busy industry. Rocky Mountains Distributing’s team strives to answer requests by the end of the business day. We are here to give you the best resources and get your commercial restaurant equipment up and running as quickly as possible. We will ask the customer 5 simple questions for the service request.
- What is the address of the location?
- What is your name?
- What is a good number to reach you?
- What is the serial number of the unit?
- What is the issue you are experiencing with the unit?
After placing the service call, we will call you one day prior to being out to the location as a courtesy. We service all Middleby restaurant equipment lines and Taylor equipment. This includes but is not limited to; Taylor 428, Taylor 430, Taylor 432 frozen beverage freezers, Taylor C713, Taylor C723 soft serve machines, Taylor shake freezers 161, Taylor L858 commercial grills, Taylor 104 batch freezers, Taylor frozen yogurt machines, Broaster equipment, Flavor Burst, Pitco fryers, U-line refrigerators, Evo ventless cook tops, Turbo Chef ovens and so much more! Our dispatchers will schedule a Taylor-certified technician to go out to your location to repair your commercial restaurant equipment in an acceptable time frame. When our technicians arrive, we will always keep our 5-point promise.
- Our technician will ask for the manager and introduce themselves.
- Our technician will clarify and confirm the issue.
- Our technician will diagnose and repair the problem.
- Our technician will do something extra.
- Our technician will thoroughly explain the work ticket.
This is our technician’s communication promise to our customers. If you are ever in a time pinch or need emergency service, we have an on-call technician to work Monday through Sunday after hours and on weekends. Please note that pricing may vary. Tech support is also available to help troubleshoot issues with your commercial restaurant equipment over the phone.