Rocky Mountains Distributing (RMD) exists to help our customers THRIVE by providing one-stop lifelong sales and world-class service. We represent global industry leaders and world-class partners including Middleby Manufacturing Lines including Taylor Company, Blodgett, Pitco, TurboChef, Concordia, SouthBend, Middleby Marshall, Broaster, Flavor Burst and many more. RMD is the exclusive factory- authorized warranty service provider for many of these equipment lines as well.

We are a full-service provider and a distributor for an exclusive worldwide manufacturer of food service equipment to the Rocky Mountain region. We work with a wide variety of food service establishments finding the right equipment solutions and avenues to be more profitable for our customers. Our Customer Service philosophy and personal stake in our associates are what set us apart from the competition. We are growing our team and currently looking for a well-qualified Parts and Inventory Manager.  The equipment we service includes “cold” side and “hot side” cooking equipment. Soft serve ice cream machines, shakes, frozen yogurt, grills, speed ovens, conveyor ovens, custard machines, frozen dessert machines, frozen beverage machines and the list goes on and on.

We are looking for potential team members who espouse our core values and defining convictions. Folks who are hungry, courageous, enthusiastic, and curious. Customer- focused on recognizing that everybody is a customer. Team members who are humble, selfless, patient, respectful and collaborative.

Position Overview:
As a Parts and Inventory Manager you are responsible for overseeing the entire lifecycle of parts and inventory. This position requires a combination of strong organizational skills, leadership capabilities and an in-depth understanding of distribution, supply chain and inventory management principles.

Job Functions: 

• Inventory Management – ensuring the availability of necessary parts for all RMD supported manufacturers in the region.

• Compliance and Quality Control – ensuring compliance with manufacturing regulations and maintaining world-class standards of quality control in parts management.

• Cost and Financial Management – Controlling costs associated with inventory, including storage costs, procurement, loss through wastage, and related distribution costs.

• Logistics and Warehousing – Managing the storage of parts and overseeing the logistics of distributing parts to customers, and service technicians.

• Customer, Vendor and Supplier Relations – Building and maintaining strong relationships with vendors, suppliers, manufacturers and 3^rd party service providers.

• Market Analysis – Analyzing market trends and customer needs to adapt strategies and inventory to meet regional demands.

• Technology and Systems – Utilizing and maintaining RMD’s in-house parts management systems and staying updated with relevant technology to improve efficiency and maintain world-class service.

• Data Analysis and Reporting – Analyzing inventory data to identify trends, forecast future inventory needs, and make informed purchasing decisions. Preparing reports on inventory levels, supply chain efficiency, and other key performance indicators for upper management.

• Continuous Improvement: Continuously seeking ways to improve inventory management and distribution processes, which may involve implementing new technologies or methodologies.

• Customer Service/Order Fulfillment: You are responsible for maintaining an extremely elevated level of customer service and professionalism including taking telephone, internet, email, and “walk-in” counter orders.  Filling, boxing, crating, and shipping these orders, placing vendor orders, and insuring adequate inventory levels.

• Financial Management: Overseeing the financial aspects of the parts department, including budgeting, forecasting, and financial reporting.

• Sales and Marketing – Implementing strategies to increase parts sales within the region. This could involve working with local dealerships, marketing parts to customers, and identifying new sales opportunities. 

Additional Job-Related Functions:

• Relentlessly deliver high quality amazing work.
• Generates and sends out invoices including coordination of workflow through our corporate software program.
• Provide high level customer service including receiving telephone calls, communicating with sales, support staff, branches and customers as required.
• Assists with additional administrative duties as needed/directed.
• Live and breathe RMD’s Five Core Values, “Hungry, Customer-Focused, Team, Spark and Innovation”.
• Work with local and remote based service technicians to keep vehicles stocked with approved parts.
• Take telephone orders and enter on-line computer system.
• Receiving part orders from vendors and recording into computer system.
• Update customer pricing and vendor costs as needed.
• Keep open channels of communication with service and accounting departments to ensure smooth delivery of parts orders and paperwork.
• Maintain an accurate and up-to-date parts inventory to ensure parts are stocked at an efficient and profitable level.
• Responding quickly and efficiently to customer service requests.
• Providing customers with telephone support for parts replacements.
• Assessing and completing parts orders quickly, efficiently, and accurately
• Embrace a team attitude with exceptional customer relationship skills
• Initiative-taker and capable of working with minimal oversight.
• Ability to read operating and service manuals.
• Must be able to pass a background check and drug screen
• Current driver’s license with satisfactory driving record
• Ability to work overtime, weekends, and holidays as part of a rotation, as needed
• Interpreting and complying with all company policies and procedures.
• Attends regular Department and Service meetings, and any other meetings called at RMD.
• Performs other duties as requested.

Physical Requirements/Working Conditions:

• Standing, sitting, walking, and potentially driving a vehicle for extended periods of time.
• Carrying and moving large pieces of equipment.
• Ability to lift a minimum of 75 pounds
• Safely operate a forklift
• Sitting for extended periods of time, repetitive motions, and prolonged computer use
• Excellent customer service skills
• Ability to work overtime as needed and keep a “Plus 1” attitude at all times.
• Ability to lift, carry, pull, push components and/or equipment to assess, set-up or maintain units
• Exposure to noise, heat, cold, slippery, and wet conditions
• Exposure and ability to work in the office, shop, warehouse, and kitchen environments. 

Qualifications and Skills:

• Minimum 5 years’ Experience in a high-volume parts organization or distribution system.
• Bachelor’s degree in a relevant field (e.g., Distribution, Project Management, Logistics) or equivalent work experience is preferred.
• Proven experience in parts organization and distribution.
• Bi-lingual is strongly preferred.
• Strong organizational, leadership, and communication skills.
• Knowledge of restaurant equipment, preventative maintenance, and associated best practices.
• Embrace a team attitude with exceptional customer relationship skills via multiple communication platforms.
• Exceptionally fluent in Excel, Power BI (or related).
• Experience in a technical role with an elevated level of customer interaction is preferred
• Experience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Middleby Brands such as Taylor, Blodgett, TurboChef, Pitco, SouthBend, Broaster, Zumex or equivalent product lines (i.e., Rational, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns.
• Must be smartphone and tablet literate (Apple OS, Windows, and Android Software Systems), with the ability to learn and navigate new software quickly. Experience in internet applications.
• Must be phenomenally proficient in working with Microsoft Office 365 Suite
• Experience with “Southware” computer software a plus.
• Highly organized with demonstrated multi-tasking skills. Meticulous and detail oriented.
• Must be able to communicate effectively in English, both written and verbal.
• Efficiently and effectively communicates with different constituency groups.
• Create and foster internal and external customer relationships.