Common Taylor Soft Serve Freezer Issues & How to Fix Them

At Rocky Mountains Distributing, our certified Taylor technicians are here to keep your Taylor ice cream machines in top shape. With decades of experience, they've seen it all. Whether you're dealing with a Taylor ice cream machine not freezing or need quick Taylor soft serve machine troubleshooting, here are some common issues they tackle, whether on-site or over the phone:

Machine Not Freezing Properly

Troubleshooting Steps:

• Ensure the hopper is filled with the mix.

• Verify that the temperature settings are correct.

• Inspect the condenser coils for dust and clean them if necessary.

• Ensure that the air filters are clean and unobstructed.

Solution:

• Adjust the temperature settings as needed.

• Clean the condenser coils and air filters regularly.

• Make sure the mix level is adequate.

A soft serve ice cream machine not freezing properly can often be resolved by regular cleaning and maintenance. If the issue persists, it may be time to schedule a visit from one of our certified technicians for professional Taylor ice cream machine service.

Ice Cream Too Soft or Too Hard

Troubleshooting Steps:

• Check the mix ratio and quality.

• Verify the machine’s viscosity settings.

• Inspect the scraper blades for wear and tear.

Solution:

• Adjust the viscosity settings.

• Replace worn scraper blades.

• Ensure the correct mix ratio and use a high-quality mix.

When replacing worn components, using genuine Taylor parts ensures your machine maintains peak performance.

Machine Leaking Mix

Troubleshooting Steps:

• Inspect the seals, gaskets, and o-rings for damage.

• Ensure the draw valve is correctly assembled and lubricated.

• Check for cracks in the hopper or cylinder.

Solution:

• Replace damaged seals, gaskets, and o-rings.

• Properly assemble and lubricate the draw valve.

• Repair or replace cracked components.

Our Taylor tech support team here at Rocky Mountains Distributing can guide you through these steps or help you find the right Taylor parts for your machine.

No Mix Dispensing

Troubleshooting Steps:

• Check the mix level in the hopper.

• Check for clogs in the feed tube.

• Ensure the pump or gravity feed system is working.

• Verify that the air/mix pump is assembled correctly.

Solution:

• Refill the hopper with mix.

• Clear any clogs in the feed tube.

• Repair or replace faulty pumps.

• Correctly assemble the air/mix pump.

When your Taylor soft serve machine isn’t dispensing mix, troubleshooting can often resolve the issue. If not, our service team is just a call away.

Overheating

Troubleshooting Steps:

• Inspect the ventilation and airflow around the machine.

• Check the condenser coils for dust buildup.

• Verify that the fan is working correctly.

Solution:

• Improve ventilation and ensure adequate airflow.

• Clean the condenser coils regularly.

• Repair or replace a malfunctioning fan.

Freezer Lock

Troubleshooting Steps:

• Check if the brush clean timer has elapsed.

• Inspect for freezing cylinder, hopper, or glycol failure.

• Check the mix level and ensure the correct mix ratio.

• Inspect and clean the air filters and condenser coils.

• Verify and adjust the temperature settings.

• Check for and replace worn parts like scraper blades and beater motors.

Solution:

• Set the machine in wash mode and clean the unit.

• Calibrate the machine and check which thermistor is giving the error.

• Ensure proper mix level and correct mix ratio.

• Maintain clean air filters and condenser coils to ensure proper ventilation.

• Adjust temperature settings to the recommended range.

• Replace any worn or damaged parts.

Our certified Taylor technicians can assist with diagnosing freezer lock issues, and we stock a full range of Taylor parts to get your machine back in action.

Regular maintenance and timely troubleshooting are essential to keeping your Taylor ice cream machine running smoothly and efficiently. As your trusted Taylor distributor in Colorado, Wyoming, and New Mexico, we recommend consistently cleaning and sanitizing your machine, as well as replacing worn parts. To make this easier, we offer an autoship program that delivers your machine’s wearable parts every 90 days, ensuring replacements are done on a reliable schedule.

If you encounter any issues, from Taylor ice cream machine troubleshooting to sourcing Taylor parts, give us a call. Our team specializes in Taylor soft serve machine repair and will promptly dispatch a technician to get things back on track.